The customer service is lacking. I asked a few questions and the associate promised to call me back, then never called. This happened twice. After being a policy holder with them a number of years, I'm very disappointed.
They authorized a new policy we didn't want with Metlife. Metlife took money out of our escrow to pay for policy we did not want nor authorize. Call Le Blanc,we were told they would take care of it. They did not.
My wife called LeBlanc a second time.....taken care of. 2 weeks later, no escrow money. I called, they told me they had never spoke to my wife and I had to call Metlife. Called Metlife, Metlife called Le Blanched and they told Metlife they had NEVER spoke to us nor received anything about a non-authorized policy. Finally through Wellsfargo and Metlife.....should get escrow back. Never again with people who claim they have never talked to me about cancelling a policy,when they wrote the original.......never again.
Didn't realize how messed up our policy was till we had a something stolen from our property. Then they claimed we called and cancelled the policy. Months of headaches fighting with them over this. Though we didnt get the full value of the item, thankfully the insurance company itself paid for some of the coverage, then said we would have to go after LeBlanc for the rest. Bad experince
I'd been with them about 5 years. Customer sevice has drastically declined over the years. I had to file a Better Business Bureau complaint against them! They also lost their ability to write policies for Travelers.
LeBlanc Insurance has improved their customer service skills tremendously. They are always there whenever I need them and I always get a call back within 24 hours.
Leblanc Associates Llc is a US Insurance Agency based in Edmond, Oklahoma. Leblanc Associates Llc is located at 748 N Santa Fe Ave, Edmond, OK 73003, USA.
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