I have had an issue LATELY with service quality that I have been accustomed to since I first started coming in 2012! Windows not cleaned, tires weren't fully dressed and minor other imperfections that use to NEVER get overlooked! For my pockets this place is moderately prices, but for the work they were doing and the customer experience I always encountered that made me feel at home it was worth every penny! Plus I tipped the guys because they're just that good! So instead of settling for this I called store manager Dave! He apologized and said come see me! I couldn't recognize his voice over the phone but we definitely recognized each other when I stepped out my vehicle.... Dave said, you never complain about anything and I definitely can see how we dropped the ball. Dave the personally took care or the mud under the fenders, steps and made sure everything was perfect like the good old days! Communication goes a long way and so does having a person like Dave whom tales prise in his work! I bet his crew steps up their game now! I can't wait to be go back! Thanks Dave...........
I always bring my car to Fast Lanes for my oil changes, and I stay for the complimentary car wash and basic detail they include with my oil change. For a paltry $45, I am greeted with courtesy and professionalism, guided into the oil change lane, asked to turn lights on and off for checks, provided with an efficient oil change with a new filter, given any fluids that need topped off, provided with a small window cling indicating when my next oil change should be, sent through the automated car wash box, then I pull around to the vacuum lane and wait in the comfortable indoor lobby while my car is thoroughly vacuumed, the dash and interior is wiped down, my floor mats are washed and dried, and any remaining trash is thrown away. I have two dogs that frequent my back seat, and there wasn't a single hair remaining after the team was finished. They page you back to your car and offer an air freshener spray if you'd like one. The entire process from start to finish is efficient and professional. I've never had to purchase wiper fluid, transmission fluid, or anything else, because they take care of it for me. I keep their small folder in my glove compartment and receive a discount every 5 oil changes. Highly recommended.
For all the money you pay, you have to make sure the car is all the way clean. They clean what you point out, but why not don't it right the first time?
I paid for the Supreme Package with towel dry and tire shine this what my truck looks like after. I've had better washes at Circle K.
Just a terrible place to give your money to. Watched the entire time they worked on my car. Paid for the $30 package. They tried to give my truck back without wiping down the exterior, wiping the door panels, cleaning the back window. Did a lousy job wiping the dashboard and only wiped down the top. Did not wipe down the part facing you (radio, vents, steering column, etc). Did a lousy job vacuuming. It's terrible to pay to have your vehicle washed, get in and say, damn I need to get my car washed. All while they knew I was standing there. Don't support business that do not give you what you pay for. They put ZERO effort into cleaning my vehicle and even after mentioning all they didn't do, STILL did a lousy job.
Fast Lanes Of America is a US Car Wash based in Edmond, Oklahoma. Fast Lanes Of America is located at 2220 S Broadway, Edmond, OK 73013, USA.
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