I'm a long time customer of Ulta. I shop exclusively at Ulta for all my specialized hair products, makeup and otherwise. Since coming to Edmond from Tulsa, the OKC location has always been where I went. Last night I went to the Edmond location for the first time and had a less than pleasing experience with the staff. Unlike all other branches, the staff here was completely inattentive and simply unwilling to help. So far as to say, I actually heard one of the girls complaining loudly about customers coming in and preventing her from stocking. The computer systems were down, disallowing the use of credit or debit, which I totally understand and don't fault the store or employees for. However, as there was no personnel greeting customers as they came in or asking customers if they needed help, I was also not made aware of this until I had shopped for 35 minutes and made my selections. Not that I require a greeting, but other branches do it and it would have been a good opportunity to let me know that they can't accept anything other than cash. I never give bad reviews. So, I'll update this review as this store improves. Or doesn't.
These people were extremely rude and snarky. As a former sales associate, I noticed when this chick kept following us around the store to make sure we weren't stealing anything but we had done nothing to warrant such behavior. Just because we didn't look like your normal customers, doesnt mean we dont deserve the same respect.
Well done Edmond ULTA
Bailey is the absolute BEST at facials! She makes my skin feel brand new again. She gave me amazing advice on what kind of product to use to keep my acne at bay! She's so smart too!!
I have never had a bad experience here. Highly reccomend!
"Mary" helped me out today. I had many questions about different products . . . and Mary had good answers and knowledge. She was extremely helpful and was positive and smilingbthe entire time : )
Always clean with merchandise beautifully displayed!
I've been going to Bailey for about 3 years now. She has truly changed my skin's life. I went from daily breakouts and cystic acne to the occasional hormonal flair up and smooth skin. She also takes care of all of my waxing needs, and her wax is even safe on my super sensitive skin. I love her with my whole heart!! Thanks for giving me the best skin ever!!!
Ulta Beauty is a US Hair Care Studio based in Edmond, Oklahoma. Ulta Beauty is located at 310 S Bryant Ave, Edmond, OK 73034, USA.
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