Matt, Brad and his crew are amazing! If you need a roof they walk you through the whole process, are professional, and help with every step.
We used Red River Roofing over the summer to fix a roof leak. Our simple one-day job drug out over a month and required three different trips to our house. Each time I would call Adam or the office, I was told a different story. No one could actually give me a straight answer about what had/hadn't been done. When the work was finally complete, it was done so poorly that I probably could've done a cleaner job myself. Getting this simple repair done was a huge hassle and the communication with Adam and the office was very poor . I notified the office of my disappointment and received an apology letter with an offer to pay for part of the cost of boarding my dog, which I had to do each time they were out working. They never followed through on their offer to cover part of the cost of boarding and they also blamed the poor communication on an employee issue that they had apparently resolved.
Our roof is beautiful! This is the 2nd roof Red River Roofing has done for us in Kingfisher, & this roof is as good as the last. As long as there is hail, we will keep going back to them. They do great work.
So - if you want a job done within the agreed upon time frame and a company that will stand behind their work, look elsewhere. If I am going to have to pay a second time to have my leak fixed, I may as well use a company that will do it right the first time and stand behind their work.
Red River did an inspection of my roof and advised me it was not ready to be replaced yet. They then gave me a list of estimated repairs with my help pointing out problem areas. They were very reasonable on the repairs and they were made within 2 weeks. The repairs were done professionally and completely.
Did an excellent job (at a reasonable price) of installing several vents and repairing a bulging part of the roof that was installed improperly by another contractor a few years ago. Professional staff and cleaned up everything before they left. Job well done. Wholeheartedly recommend.
Fast forward to two weeks ago, during a rain storm we realized the leak is better, but not 100% fixed. I called the office and spoke with Terry, who informed me that she would put in a work order but said that the work would be subject to evaluation and likely additional payment. It's been over two weeks since I spoke to Terry and I have yet to hear back from her. I also find it unacceptable that I would be charged an additional fee to complete a repair that should have been done correctly the first time.
**edit: Adam reached out to me 25 minutes after this review was posted. He informed me that my leak is "tricky" and would likely require a water test. When I asked why that wasn't done initially, he admitted that was an oversight on his part and it probably should have been done. Even after admitting that they probably didn't do what they needed to ensure it was done correctly the first time, I was still told that in order to have it fixed, I would have to pay again.
Red River Roofing Companies Inc Edmond is a US Roofing Contractor based in Edmond, Oklahoma. Red River Roofing Companies Inc Edmond is located at 746 Enterprise Dr, Edmond, OK 73013, USA.
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